See you at the top of our website.

Enter your departure and return dates from New Caledonia and click on "Search".

Select the offer that suits you. Click on "Book".

Enter your personal information.

Make the payment.

Pick up your Pocket Wifi at our agency at your departure at Tontouta International Airport.

Discover our rates in the section "OUR WIFI POCKET OFFERS IN THE WORLD" and "OUR SIM CARD OFFERS IN THE WORLD".

Our agency is open 7 days a week, from 6am to 1am, 2 hours before each departure and 1h30 after each arrival.

Write us at resa.ncpocketwifi@hotmail.com to let us know or call us at 26.25.20.

You must bring it back to us at Tontouta airport within 48 hours or a fee of 3,000 XPF will be incurred if we have to go down to Noumea to pick it up.

Write to resa.ncpocketwifi@hotmail.com to let us know.

As stipulated in our conditions, a deposit of 20,000 XPF will be taken.

We refund a reservation in 2 cases only:

• A failure of our equipment with the impossibility to replace it.
• Case of force majeure: bad weather or serious accident with proof.

We depend on the network coverage of the local operator. Please refer to the detailed map in the "3G AND 4G COVERAGE MAP" section.

Refer to the user guide provided in your pouch. As a reminder :

• If you have rented a Pocket Wifi Essential, follow these steps:
  • First check the network coverage around you. To do this, press the ON/OFF button on the left side of the unit twice. The network bars will light up as well as the light points. 1 light point lit = very weak network which causes a very slow Internet, 4 light points lit = excellent network.

• • If despite a good Internet network coverage is slow or unusable, restart your device and Pocket Wifi by holding the ON/OFF button for 5 seconds.

•  If you have rented a Pocket Wifi Ultimate, follow these steps:

→ First check the network status on the main screen (number of bars displayed on Network Coverage). Few bars means that the network coverage is poor. If this is the case, move around and try again.
→ If the problems persist, restart the box by pressing "OFF/ON".
→ If the problems still persist, follow these steps to RESET the Pocket Wi-Fi:
→ Click "More" on the main screen;
→ Click "About";
→ Click "Factory reset", "Factory reset" again and "OK" ;

The Pocket Wifi is rebooting, wait a few seconds.

We advise you to pay online because it is the payment that allows you to block the reservation of your Pocket Wifi.

Contact us at: resa.ncpocketwifi@hotmail.com.

Our team will take care of your reservation.

Yes, up to 5 devices at the same time.

Warning: the more devices connected, the slower the speed.

20/30 mb/s. Then once your package consumed 512 kb/s.

With 1 connected device, you can watch streaming series, send/receive e-mails, surf the internet, consult social networks.

What can I do with 500MB/day, 1GB/day of internet per day?

Yes. Write us your need at: resa.ncpocketwifi@hotmail.com.